Article 1 (Purpose)
The purpose of these Terms and Conditions is to disclose Policy on personal information items in-service, collecting method, share, possess, destroy, protect, operate, etc., relevant to wired/wireless Internet services and online/offline game services (hereinafter referred to as the “Service;” this refers to all available services the Tigon Mobile (hereinafter referred to as the “Company”)”“ provides regardless of the type of wired/wireless device) provided by the Tigon “Company”.
Through this Privacy Policy, the “Company” would like to inform you how the personal information provided by the members is being used, why it is needed, and how the “Company” is making efforts to protect the members’ personal information.
Article 2 (Method of collecting, Purpose of collecting and use, Types of Personal Information )
Personal information collected and used by “Company” can be collected through applying or the members’ voluntary provision while using Service and can also be automatically collected by using Service.
Personal information can be collected in the following types and methods to provide signing up for memberships, smooth customer counseling, and various services.
|
Item |
Purpose of Collecting and Use |
Method of collecting |
Collected and used Types |
|
Sign-up |
Provide game service |
Required consent |
Google membership sign-up: Information provided to Google, profile image URL, random number ID |
|
Facebook membership sign-up: Information provided to Facebook, profile image URL, random number ID |
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|
Apple membership sign-up: Information provided to Apple, profile image URL, random number ID |
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|
Events |
Check participation and overlapping |
Optional consent |
Email address, mobile phone number, member identification, nickname or nickname identification, social media ID |
|
Prize winner |
Required consent |
Name, address, mobile phone number and additional erification information |
|
|
Customer service |
Member identification and consultation |
Required consent |
Member identification, nickname or nickname identification, mobile phone number, email address |
|
Optional consent |
Payment market information, payment receipt information, payment time, mobile phone device information (model name, OS version, firmware version, unique device ID, language of device), country information, and necessary information for consultation |
||
|
Marketing |
Applying Pre-registration and Event information delivery |
Optional consent |
Mobile phone number, cookies (information destroyed after fulfilling its marketing purposes) |
|
Payment |
Payment, cancellation and refund Confirmation |
Required consent |
Payment market information, payment receipt information, payment time (Choose if necessary: Name, bank name, account number) |
|
Game |
Service quality improvement and Problem solving |
Required consent |
Records of game access and game service usage |
1. “Company” does not require personal information (race and ethnicity, ideology and creed, place of origin, political inclination and criminal records, health status and sexual life, etc.) that may infringe basic human rights.
2. “Company” does not use the inputted information for any purpose other than those stated above and does not leak it to the outside.
However, we would like to inform you that “Company’s” privacy policy does not apply to collecting personal information by websites linked at the service page.
Article 3 (Purpose of Collecting and Using Personal Information)
Accessed under request and consent from members, following information will be transferred overseas upon attributed access right for the smooth service operation, customer counseling, and game service management.
Information transferred overseas is safely protected in compliance with the Privacy Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection.
|
Type |
Details |
|
Transferred to |
Tigon Mobile Person in Charge: Bong-Jun Kim (E-mail: help@tigonmobile.com) |
|
Transferred country |
Republic of Korea |
|
Transfer method |
When receiving inquiries on customer counseling |
|
Transfer purpose |
Improving the quality of game service through customer complaints, settling disputes, operating and managing the system |
|
Transferred items |
Member identification, nickname identification, service usage record, payment receipt record |
|
Time period of using the transferred information |
Up to 3 years in accordance with the Act on Consumer Protection in E-commerce, etc. Or destroyed upon service termination |
Article 4 (Sharing and Providing Personal Information)
Service uses the members’ personal information within the scope notified in Article 2 (Method of collecting, Purpose of collecting and use, Types of Personal Information) and does not exceed the specified range or, in principle, disclose the member’s personal information to the outside without the member’s prior consent. However, exceptions are made in the following cases.
1. Information that the member agreed to disclose
2. When the Terms and Conditions or Policies have been violated
3. When necessary personal information for implementing a contract on providing service is remarkably difficult to obtain ordinary consent due to economic/technical reasons
4. When the payment for service provision is necessary
5. When there is a request from an investigative agency in accordance with the procedure and method as prescribed in the laws and regulations or in accordance with the procedures and methods set in the laws and regulations for investigation
Ex) When providing data is compulsory under the relevant laws or at the request of a court, investigative agency, or other administrative agencies by due process
Article 5 (Period for retention and use of personal information)
In principle, personal information is kept after the user’s membership registration until his/er withdrawal, and such information is destroyed without delay after the user withdraws or the purpose of collecting and using personal information is achieved. However, its backup copy may be kept until the following period according to the relevant laws and regulations.
|
Laws and Regulations |
Type |
Preservation Period |
|
Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. |
Recorded personal information related to identification, login information |
One year |
|
Protection of Communications Secrets Act |
Access record to the service |
Three months |
|
Act on the Protection of Consumers in Electronic Commerce, etc. |
Records of consumer complaints or disputes |
Three years |
|
Commercial law, Act on the Protection of Consumers in Electronic Commerce, etc. |
Records of contraction or withdrawal of a contract etc. |
Five years |
|
Commercial law, Act on the Protection of Consumers in Electronic Commerce, etc. |
Records of payment and supply of goods, etc. |
Five years |
Article 6 (Procedures and Methods for Destroying Personal Information)
The procedure and method for destroying personal information are as follows:
1. The information entered by members for membership registration and service use will be transferred to a separate DB (separate document box if it is in paper) and destroyed after being stored for a certain period according to the “Company’s” internal policies and other relevant laws and regulations’ reasons for data protection. (Refer to Period for retention and use of personal information)
2. Personal information is not used/provided for purposes other than retention unless it is legal.
3. Personal information printed on paper is shredded with a shredder or destroyed through incineration.
4. Personal information saved in the form of an electronic file is deleted using a technical method that cannot reproduce the deleted records.
Article 7 (Users’ and Legal Representatives’ Rights and How to Exercise Them)
Members and legal representatives may withdraw their consent to provide personal information at any time. In order to withdraw consent to provide personal information, withdrawal can be carried out through applying at customer center.
Customers’ personal information can be inquired through 1:1 inquiry at the customer center. If you need any correction, contact the customer center for help.
The “Company” handles personal information that are terminated or deleted at the request of a member or legal representative as specified in Article 5 (Period for retention and use of personal information) and cannot be viewed or used for other purposes.
Article 8 (Technical/Management Protection Measures for Personal Information)
To ensure safety so that personal information is not lost, stolen, leaked, altered or damaged while the members’ personal information is being handled, the “Company” is taking technical and managerial measures for securing safety as follows and doing our best.
1. The members’ personal information is being protected by passwords. IDs and passwords are encrypted, stored, and managed so that you are the only one who knows them. ID information does not provide a change function.
2. We are doing our best to prevent the leakage or damage of members’ personal information due to hacking or computer viruses.
3. To prepare for damage to personal information, we use firewalls to prevent leakage or damage of members’ personal information or data. We are trying to have all the possible technical devices to ensure systemic security in other ways.
4. The staff members who deal with personal information are limited to those in charge, and they are given a separate password for access for this purpose. Complying with the Privacy Policies is always emphasized through occasional training for the people in charge.
Article 9 (Transfer to a Third-Party Website)
The “Company” may provide users with links to a third-party website or materials. In this case, “Company” has no control over external websites and materials of the third-party. The Privacy Policies and Terms and Conditions of the website are irrelevant to “Company”, so make sure to check the policies of the website you visited to avoid any disadvantages or material damage. The responsibility for this lies entirely with the user.
Article 10 (Collecting Information of Minors)
The “Company” does not collect personal information of a specific age range under the law and those within that age range cannot play this game.
The “Company” may immediately delete the information if a minor’s personal information has been collected and used and may take legal action.
Article 11 (California Consumer Privacy Act)
The “Company” complies with the California Consumer Privacy Act.
1. Personal information collected/shared for business purposes
The “Company” may collect/share information that can directly or indirectly identify a user or user’s device or information (hereinafter referred to as “Personal Information”) that can be reasonably linked to the user or user's device ““as follows:
Identifier - nickname, unique identifier, online ID, IP, e-mail address, account name, or other similar ID
Commercial information. - purchase/acquisition/collection items or records of services, and other purchases, consumption history or inclination
Geolocation data. - geolocation data such as the country of residence
2. Purpose of Collection
The aforementioned personal information is used/shared for the following purposes such as improving service quality, providing services, maintaining accounts, customer reception services, customer verification, advertising, and analyzing user patterns.
- Solving technical problems and improving the “Company’s” service quality
- Identifying individuals to provide the “Company’s” service
- Technical protection against unauthorized programs related to the “Company’s” services
- Preventing inappropriate game play that may negatively affect other users of the “Company’s” service
- Providing customer support for the “Company’s” services by collecting and answering customers’ inquiries
- Providing forum service on the “Company’s” website
- Providing information on the “Company’s” events and surveys, opportunities to participate in the “Company’s” events and surveys, the “Company’s” advertisements, and using them for other company’s marketing and promotion purposes.
- Tracking usage patterns, analyzing user trends, and calculating the “Company’s” service usage statistics
3. No Selling Personal Information
The “Company” will not “sell” information of customers who use the “Company’s” services for financial or specific interests for the “Company”.
4. No Discrimination.
Some functions of the “Company’s” services may be stored or may no longer be provided, but the “Company” does not discriminate against users who exercise their rights under the CCPA.
5. The California Consumer Privacy Act
1) California residents have the right to hear explanations about the identification of companies or customs commissioners that used their personal information for marketing purposes and the scope of the used personal information.
The “Company” will provide the following information after receiving a request to disclose information that meets the requirements:
- Personal information categories of the requester collected by the “Company” in the last 12 months.
- Scope of sources where personal information has been collected over the past 12 months.
- Personal information categories shared by the “Company” with customs commissioners.
- Business/commercial purpose of the “Company” that collects and shares the selected personal information.
- Personal information of specific users collected by the “Company” over the past 12 months.
- In the case of disclosing the user’s personal information for business purposes, the recipient shall explain which scope of personal information is collected and Method of collecting and use.
2) If the user is a resident of California, he/she has the right to request deleting the personal information he/she collected and owned under certain exceptions.
After receiving and verifying the user’s request, the “Company” will destroy the user’s personal information if it is not an exception by CCPA.
Article 12 (Processing Personal Information under GDPR)
Processing the “Company’s” personal information is legal only if one or more of the following can be applied:
1) When the user agrees on handling his/her personal information.
2) When processing is necessary to perform a contract to which the user is a party or to take actions at the request of the user before signing the contract:
- Membership management, identification, etc.
- Implementation, payment, settlement of contracts on providing the services required by users
3) When processing is necessary to comply with the legal obligations to which the “Company” applies
- Compliance with relevant laws, legal procedures, and government requirements
4) When processing is required to protect the important interests of a user or other individual.
- Detection, prevention, and response to fraud, abuse, security risks and technical problems that may harm users or other individuals
5) When processing is necessary for the performance of duties performed to consume public authority attributable to the public interest or the “Company”
6) When processing is necessary for legitimate interests pursued by the “Company” or a third-party (especially when the interests or basic rights and freedoms of the data subject requiring the protection of personal data take precedence over such interests is exception. The data subject is a child).
The Users’ Rights When the GDPR is Applied
The users or legal representatives may exercise their rights to the “Company’s” rights to collect, use, and share personal information as data subjects. Details can be found in “Article 12 (Users’ and Legal Representatives’ Rights and How to Exercise Them) “. If you wish to request a right, please send an e-mail to the help@tigonmobile.com.
Article 13 (Consignment of Handling Personal Information)
The “Company” may entrust personal information to improve its service. Under relevant laws and regulations, it stipulates necessary matters to ensure that personal information is safely managed when a consignment contract is being signed. The details of “Company’s” consignment agency on personal information and its consignment work are as follows:
Name of the Consignment Agency: Ideal Company Co., Ltd
Consignment Work: Game management agency service
Consignment Period: Until the withdrawal of membership or the termination of the consignment contract
Country: Republic of Korea
Website: http://idealcompany.co.kr
Address: 244, Beotkkot-ro, Geumcheon-gu, Seoul, Republic of Korea
Article 14 (Personal Information Management Officer)
The member may report all personal information protection-related complaints occurred from the “Company’s” services to the person or department in charge of personal information management. The “Company” will respond quickly and sufficiently to the users’ reports.
Person in charge of personal information protection
Name: Bong-jun Kim
Telephone Number: +82 31-8068-6606
E-mail: help@tigonmobile.com
Article 15 (Others)
The “Company’s” Privacy Policy can be changed from time to time due to changes in laws and guidelines or changes in “Company’s” internal policy. The member shall check the contents from time to time when visiting the official community (social media).
When “Company” revises Privacy Policy, it will notify the changes in the official community (social media) or initial screen at service in a way that other members can check.
Addendum
Announcement Date: 03-02, 2022
Enforcement Date: 03-02, 2022